Utilizing Social Media Data Analytics to Enhance Banking Services
نویسندگان
چکیده
The two most important challenges facing banks today are attracting new customers and retaining their existing ones. Research shows that 30 percent of cited customer loyalty as biggest challenges. Thus, given is completely connected to delight. challenging question is: How do achieve delight by making every interaction a pleasant experience? In our viewpoint “The key stop treating segments personalize all interactions services which can be achieved using the latest technological advancements in Big Data Analytics, Artificial Intelligence (AI) Machine Learning”. With rapidly increasing usage social media like Facebook, Twitter, LinkedIn, Instagram, business organizations now moving towards adapting this technology drive advantages. This research will explore power how it used provide an edge over competitors providing improved products thereby experience easy responsive. It also proposes framework for analytics its components address technical aspects retail online banking, however, what expects from medium offer them needs widely studied understood.
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ژورنال
عنوان ژورنال: Intelligent Information Management
سال: 2022
ISSN: ['2160-5920', '2160-5912']
DOI: https://doi.org/10.4236/iim.2022.141001